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Terms of Service

Last updated: July 20, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between Auxiliaries AI Inc. ("Auxiliaries AI Inc.", "Company", "we", "us", or "our") and the person or entity accessing or using the Voice AI by Auxiliaries platform and associated services ("Customer", "you", or "your").

By creating an account, accessing, or using the platform located at https://voice.auxiliariesai.com or associated APIs, phone numbers, and services (collectively, the "Services"), you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have full legal authority to bind that entity.

1. The Services & platform scope

Voice AI by Auxiliaries provides software tools to configure, deploy, route, and manage conversational AI voice agents, together with telephony integration, transcription, automated action processing, and related analytics.

We reserve the right to modify, upgrade, suspend, or discontinue any aspect of the Services at any time, provided that material reductions in core functionality will be communicated through the platform or by email where reasonably practicable.

2. Accounts & authority

  • Account security — you must provide accurate, complete, and current information when registering. You are solely responsible for maintaining the confidentiality of your login credentials, API keys, and account access, and you accept responsibility for all activity, calls, and charges incurred under your account.
  • Enterprise access — accounts provisioned on an invite, approval, or enterprise basis are granted strictly for legitimate business operations. We may audit account setup or revoke access for non-compliance.

3. Acceptable use & regulatory compliance

You agree to use the Services in compliance with all applicable local, provincial, state, federal, and international laws, regulations, and industry standards.

3.1 Prohibited conduct

You shall not, and shall not permit any third party to:

  1. Use the Services to initiate illegal, fraudulent, deceptive, misleading, or harassing calls or messages;
  2. Execute automated dialing, robocalling, or telemarketing in violation of applicable law, including Canada's Anti-Spam Legislation (CASL), the US Telemarketing Sales Rule, or the Telephone Consumer Protection Act (TCPA);
  3. Reverse engineer, decompile, benchmark, or extract underlying source code or proprietary model weights from the Services;
  4. Attempt to bypass rate limits, security safeguards, or tenant isolation boundaries;
  5. Transmit viruses, malware, or other illicit payloads through integrations or voice prompts.

3.2 Call recording & consent

You acknowledge and agree that you are solely responsible for compliance with all applicable privacy, surveillance, and wiretapping laws governing call recording, listening, and transcription in every jurisdiction where your callers or call recipients are located. Auxiliaries AI Inc. provides technical infrastructure only. You must ensure that all required disclosures, pre-recorded verbal notices, or explicit consent prompts are provided to call participants before conversations are recorded or processed.

4. Customer responsibilities & voice agent conduct

You retain full control over, and responsibility for:

  1. The prompts, knowledge bases, instructions, workflows, and rules provided to your AI voice agents;
  2. The accuracy and legality of data supplied to third-party integrations such as CRMs, calendars, and payment systems;
  3. Reviewing and auditing the actions, responses, and commitments made by your AI voice agents to End Users.

Auxiliaries AI Inc. does not monitor, edit, or control your voice agent configurations, and assumes no liability for interactions between your voice agents and third parties.

5. Third-party integrations

The Services allow you to connect external third-party applications such as CRMs, calendars, messaging tools, and webhooks. Your use of those applications is governed by their respective terms. We are not responsible for the performance, availability, security, or data handling of any third-party service. You authorize us to access, read, and write data to connected third-party tools solely to fulfill the actions directed by your account configuration.

6. Fees, usage billing & credits

  • Usage-based charges — voice agent execution, telephony minutes, inbound and outbound call routing, phone number leases, and messaging carry usage-based charges as published in your account dashboard or order form.
  • Prepaid credits — credits purchased or provisioned in your workspace are consumed in real time as you use the Services. Except where required by applicable law, all fees, subscriptions, and prepaid credits are non-refundable. Unused credits do not roll over unless expressly agreed in writing.
  • Taxes — all fees are exclusive of applicable federal, provincial, state, or local taxes (including Canadian GST, HST, and PST), which will be calculated and billed where required.

7. Telephony dependencies & service availability

The Services rely on third-party telecommunications networks, cloud datacenters, and cellular carriers.

We do not guarantee uninterrupted, error-free, or delay-free platform availability. We are not responsible or liable for dropped calls, audio latency, packet loss, network congestion, carrier-level blocking, emergency service routing failures, or downtime resulting from maintenance or third-party provider outages. The Services are not designed, intended, or authorized for emergency calls or 911 services.

8. Artificial intelligence disclaimers

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

  1. THE SERVICES USE COMPLEX ARTIFICIAL INTELLIGENCE, LARGE LANGUAGE MODELS, AND AUTOMATED SPEECH RECOGNITION TECHNOLOGIES.
  2. AI-GENERATED OUTPUTS (INCLUDING SPEECH RESPONSES, TRANSCRIPTS, SUMMARIES, AND AUTOMATED ACTIONS) ARE INHERENTLY PROBABILISTIC AND MAY CONTAIN ERRORS, INACCURACIES, MISINTERPRETATIONS, OR FABRICATIONS.
  3. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY OF ANY AI-GENERATED RESPONSE OR ACTION BEFORE RELYING ON IT OR ALLOWING IT TO EXECUTE A BINDING BUSINESS TRANSACTION, SUCH AS BOOKING AN APPOINTMENT, ISSUING A QUOTE, OR UPDATING A DATABASE RECORD.
  4. AUXILIARIES AI INC. DOES NOT WARRANT THAT AI VOICE AGENTS WILL OPERATE WITHOUT ERROR, OR THAT AI RESPONSES WILL BE FIT FOR ANY PARTICULAR LEGAL, FINANCIAL, MEDICAL, OR COMMERCIAL PURPOSE.

9. Intellectual property

  • Company IP — Auxiliaries AI Inc. and its licensors retain all right, title, and interest (including all patents, trademarks, trade secrets, and copyrights) in and to the Services, platform infrastructure, AI architecture, software, and documentation. No rights are granted to you except the limited, revocable, non-exclusive, non-transferable right to access the Services in accordance with these Terms.
  • Prompts, blueprints & agent configurations — all prompt templates, agent blueprints, voice protocols, tool definitions, workflow logic, and the resulting compiled agent configurations made available through or generated by the Services are the exclusive property of Auxiliaries AI Inc., whether authored by us, developed collaboratively with you, or produced by the Services on your behalf. You receive a limited, revocable, non-exclusive right to use them within the Services for the duration of your subscription, and no right to extract, reproduce, redistribute, or deploy them outside the Services. Business content you supply as source material for a prompt — such as your pricing, hours, service descriptions, and policies — remains yours.
  • Customer Data ownership — as between the parties, you retain ownership of the data, voice audio, and content submitted to or generated through the Services ("Customer Data"). You grant Auxiliaries AI Inc. a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable license to host, process, reproduce, transmit, display, and analyze Customer Data in order to provide, maintain, secure, troubleshoot, improve, develop, and enhance the Services and our products.
  • Aggregated & de-identified data — we may create aggregated, anonymized, or de-identified data derived from Customer Data and from use of the Services, and may use, retain, and disclose that data for any lawful business purpose, including analytics, benchmarking, model evaluation, and product development, during and after the term of these Terms. Such data will not identify you, your End Users, or any individual.
  • Your representations — you represent and warrant that you own or have secured all rights, permissions, notices, and consents necessary to submit Customer Data to the Services and to grant the licenses in this section, including any consent required from End Users whose voice, personal information, or communications are captured. Section 13 (Indemnification) applies to any breach of this representation.
  • Feedback — if you provide suggestions, feature requests, or feedback about the Services, we may use and implement them without restriction, attribution, or compensation.

10. Confidentiality

Each party agrees to protect the non-public, proprietary information ("Confidential Information") of the other party using no less than a reasonable standard of care. Confidential Information does not include information that is publicly known, was already known prior to disclosure, was independently developed without reference to the disclosing party's information, or was rightfully received from a third party.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM A COURSE OF DEALING. AUXILIARIES AI INC. EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AUXILIARIES AI INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

THIS EXCLUSION INCLUDES DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR THIRD-PARTY CLAIMS ARISING OUT OF OR IN CONNECTION WITH: (A) THE USE OF OR INABILITY TO USE THE SERVICES; (B) AI-GENERATED ERRORS, MISSTATEMENTS, OR FABRICATIONS; (C) TELEPHONY NETWORK DISRUPTIONS, DROPPED CALLS, OR DOWNTIME; OR (D) UNAUTHORIZED ACCESS TO OR ALTERATION OF TRANSMISSIONS OR DATA.

OUR TOTAL CUMULATIVE AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (I) THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO AUXILIARIES AI INC. FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED CANADIAN DOLLARS ($100 CAD).

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless Auxiliaries AI Inc., its parent, subsidiaries, affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

  1. Your violation of these Terms or of applicable law;
  2. Your Customer Data or prompts;
  3. Any failure by you or your agents to obtain consents required from callers or End Users, including under call-recording or telemarketing laws;
  4. Actions or commitments made by your voice agents to third parties;
  5. Your use of third-party integrations.

14. Term & termination

  • Termination by you — you may stop using the Services at any time. To close your workspace and have your data deleted, contact us at support@auxiliariesai.com; we will confirm closure and handle deletion as described in our Privacy Policy.
  • Termination by us — we may suspend or terminate your access immediately, without prior notice or liability, if you violate these Terms, fail to pay applicable fees, or engage in activity that poses a security risk or legal liability to Auxiliaries AI Inc. or to third parties.
  • Survival — sections 6 (Fees), 7 and 8 (Availability and AI Disclaimers), 9 (Intellectual Property), 10 (Confidentiality), 11 to 13 (Warranties, Liability, Indemnification), and 15 and 16 (Governing Law, General) survive termination.

15. Governing law & dispute resolution

These Terms, and any dispute, controversy, or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without giving effect to any choice-of-law rules.

The parties irrevocably submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia for the resolution of any proceeding or dispute arising under these Terms.

16. General provisions

  • Entire agreement — these Terms, together with our Privacy Policy and any applicable signed order form, constitute the entire agreement between you and Auxiliaries AI Inc..
  • Severability — if any provision is held invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to reflect the parties' intention and the remaining provisions will continue in full force and effect.
  • Waiver — failure to enforce any right or provision of these Terms is not a waiver of that right.
  • Assignment — you may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Changes to these Terms — we may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice. Continued use after changes take effect constitutes acceptance.

17. Contact

Auxiliaries AI Inc. is located in British Columbia, Canada. Questions regarding these Terms should be directed to our Legal Department at legal@auxiliariesai.com. The Services are available at https://voice.auxiliariesai.com.